CashScroller Support & Refund Guide: Who to Contact and When

Support questions for a ClickBank-hosted product usually split into two buckets: questions about the product itself, and questions about your order or payment. Mixing the two up is the most common reason people feel stuck when they need help. Here's the clean breakdown.

Two Types of Support, Two Contacts

Product Support

For:

Contact:

The CashScroller vendor directly, via the official contact page

Order Support

For:

Billing questions, transaction disputes, checkout problems, refund processing

Contact:

ClickBank, the payment processor and retailer of record

Requesting a Refund, Step by Step

Confirm you're within the 60-day window — the clock starts from your account creation date, not the day you saw an ad or first considered buying.
Email the vendor's support address with "Refund Request" clearly in the subject line.
Include your order details (name and email used at purchase) so the request can be located quickly.
Wait for confirmation — a confirmation email is sent once the refund is processed.
Check your statement — credits typically appear within 5 to 10 business days, depending on your card issuer.

Important: Note your account-creation date the moment you sign up. Since the 60-day guarantee is measured from that date, having it written down avoids any confusion later about whether you're still within the window.

Accepted payment and refund processing methods — Refunds are processed back to your original payment method through ClickBank's checkout system.

What the Guarantee Actually Covers

The 60-day guarantee is described as risk-free: if you're not satisfied with the platform, you can request a full refund without needing to justify the decision beyond stating you're not satisfied. That's a meaningfully stronger policy than a typical no-refund digital purchase.

When to Use ClickBank's Order Support Instead

If your issue is specifically about a duplicate charge, a payment that didn't go through correctly, or a billing discrepancy — not about the platform itself — ClickBank's self-service portal or phone support line is the faster route, since they process the actual transaction.

Quick Reference Checklist

✅ Platform question → contact the vendor directly
✅ Billing/charge question → contact ClickBank order support
✅ Refund request → email vendor support with "Refund Request" in the subject line
✅ Save your account-creation confirmation email as proof of your 60-day window start date

Try CashScroller Risk-Free

Backed by a clear 60-day guarantee and documented support process.

Get Instant Access

Affiliate disclosure: This page may contain affiliate links. Commissions may be earned at no additional cost to you.